Having difficulty understanding probabilities in this question

There isn't really enough information in the question. A reasonable way to fill in the gaps in a precise manner would be as follows.

Five people get into an elevator on the ground floor. Each person is equally likely to want to go to any other floor, independently of the other people. Given that at least one person wants each of floors $2$, $3$ and $4$, and no-one wants any other floor, what is the probability that exactly two people want floor $3$?

(It might be that the intended interpretation was "at least two" rather than "exactly two".)

We can put the people in order, and write down the sequence of floors they want to go to. A sequence might be $3,2,2,4,2$ or $2,3,4,2,3$ (order matters).

We have two questions to solve: how many possible sequences are there, and how many of these have exactly two $3$s? Then the second number divided by the first gives the probability, since all sequences are equally likely.

Hint for the first: there are $3^5$ sequences using only $2$s, $3$s and $4$s - try to count how many don't use each floor at least once, and subtract.

Hint for the second: there are $\binom 52$ ways to choose the two people who want floor $3$. For each choice, we then have to assign $2$ or $4$ to each of the other three, but we can't assign the same floor to all three of them.

In probability there is something called "sample space". It is, very simply, the set of all possible outcomes of a situation.

In this case all possible outcomes are these (assuming that at least one person exits at the floors that have a lit button):

$$ \begin{matrix} Floor 1 & Floor2 & Floor 3 \\ 1&1&3 \\ 1&3&1\\ 3&1&1 \\ 2&2&1 \\ 1&2&2 \\ 2&1&2 \\ \end{matrix} $$

In the first outcome $1$ person exits the elevetor at the first floor, $1$ person exits the elevator ar the second floor and $3$ people exit the elevator at the third floor. Total: $5$ people. The other outcomes are the other combinations.

If all the outcomes have all the same probability of happening, to calculate the probability we count in how many outcomes there are $2$ people exiting the elevator at the third floor. If you look at the table there are only $2$ such cases (the last ones, assuming the problem is asking for exactly two people, and not at least two people). Then we divide this number by the total number of outcomes.

So the probability that two people will exit the elevator at the third floor is: $$2/6 = 1/3$$

As you can see, when the outcomes have all the same probability of happening, a probability of an event is nothing else than the ratio between the number of outcomes of that event and the total number of outcomes.