Magento 2 product import won't import images

the image path should be something like this in the csv: Ach7938.jpg

M1 would then search for the image file in media/import so I think it would be pub/media/import in M2

You could create a product with an Image and then export the data to get a clue how the value in the csv has to be


I got the error mentioned as "Imported resource (image) could not be downloaded from an external resource due to timeout or access permissions" when I used the following format of CSV file to import an image in Magento 2.0.0 version(Windows 10).

The format of CSV which I used was as following >>

sku,base_image,errors
WT09-XS-Purple,/pub/media/import/wt09-white_back-test.jpg

and under the File to import section's subsection Images File Directory I used the path as /pub/media/import

I had the image to be imported at pub/media/import location

The problem solved when I used the following CSV format :

"sku","base_image"
"WT09-XS-Purple","wt09-white_back-test.jpg"

and Images File Directory value as pub/media/import enter image description here

The issue on Github: https://github.com/magento/magento2/issues/2666


Not sure if this has anything to do with your issue as this is an internal import but:

In M2 I have images stored in pub/media/import but would get the same error

  1. Imported resource (image) could not be downloaded from external resource due to timeout or access permissions in row(s): 1, 2

I removed the path name from my CSV file and just have the image path as image.jpg with no slashes and it works great now.