Manage Transactional & Promotional MobileConnect sends
Yes, in the situation when you have multiple keyword subscriptions on the same mobile code, it's the second option Subscribe all contacts to a keyword
.
It might be a bug, it's counter-intuitive, but it's the only way in the whole system where you can say that this given message belongs to given keyword.
My tests showed that in a situation in which a customer is opted-in on one keyword and opted-out on another one:
the 1st option (
Send only to contacts who are subscribed currently
) will not respect the opt-outwith option 2 (
Subscribe all contacts to a keyword
) the current opt-out status will be respected, the message will not be delivered and no, the subscription will not change to opted-in