SUPEE 6788 and Password Reset (blank page)

Find

<customer_account_resetpassword translate="label">
    <label>Reset a Password</label>
    <remove name="right"/>
    <remove name="left"/>

    <reference name="head">
        <action method="setTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="root">
        <action method="setTemplate">
            <template>page/1column.phtml</template>
        </action>
        <action method="setHeaderTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="content">
        <block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
    </reference>
</customer_account_resetpassword>

And Paste Below Code

<customer_account_changeforgotten translate="label">
    <label>Reset a Password</label>
    <remove name="right"/>
    <remove name="left"/>

    <reference name="head">
        <action method="setTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="root">
        <action method="setTemplate">
            <template>page/1column.phtml</template>
        </action>
        <action method="setHeaderTitle" translate="title" module="customer">
            <title>Reset a Password</title>
        </action>
    </reference>
    <reference name="content">
        <block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
    </reference>
</customer_account_changeforgotten>

In case after the SUPEE-6788 patch you experience «Forgot password issue», in other words the page is blank.

You have to edit customer.xml file and replace customer layout customer_account_resetpassword with customer_account_changeforgotten.

File location: app/design/frontend/theme/default/layout/customer.xml the theme name might be different for you.

Refresh your cache, and all good!

Update your app/design/frontend/%custom%/%theme%/layout/customer.xml layout file with these changes:

source: gist.github.com/Nolwennig