Windows 10 Search, Cortana, and Edge crashing
Faulting module name: edgehtml.dll, version: 11.0.10586.162, time stamp: 0x56cd3d95
Exception code: 0x88985004
The Exception code 0x88985004
means DWRITE_E_FILEACCESS
//
// MessageId: DWRITE_E_FILEACCESS
//
// MessageText:
//
// A font file exists but could not be opened due to access denied, sharing violation, or similar error.
//
#define DWRITE_E_FILEACCESS _HRESULT_TYPEDEF_(0x88985004L)
so, you have an issue with fonts (C:\Windows\Fonts).
ok, looking at the dump I see that Edge crashes while trying to load Times New Roman font. So I looked in the Process Monitor log and here I see that the Times New Roman font is not in C:\Windows\fonts, it is located in C:\ProgramData\Samsung\SPenFonts
(C:\ProgramData\Samsung\SPenFonts\Times.ttf
) and here Edge edge runs into ACCESS DENIED
error. Edge has no permission to read the font:
click to enlarge
After this error, The Windows Error Reporting (werfault.exe
) is launched and creates the error report (and creates the dump).
So look which Samsung software you have installed, that installs fonts to C:\ProgramData
. If you figured out which software does this, remove that software from your device because the Times New Roman font is already part of Windows for ages. There is no need to install the font again.
I had the same issue, showing:
Access denied in C:\ProgramData\Samsung\SPenFonts\times.ttf
For that, the solution was uninstalling Samsung SNote.